Senior Director, Institutional Research, Planning and Effectiveness (Fresno Cit

Senior Director, Institutional Research, Planning and Effectiveness (Fresno City College)

State Center Community College District

Closing Date: 2/2/2021 at 11:55 PM

Campus Location: Fresno City College

Start Date: 12/18/2020

Essential Functions:

Under general direction of the Vice President, Educational Services & Institutional Effectiveness, plans, organizes, directs, and integrates a large-scale, highly varied institutional research and effectiveness department for an assigned college; leads and directs research programs, initiatives and activities supporting college strategic planning processes, budget development and institutional effectiveness and student learning outcome assessments to improve student learning; oversees and participates in the development and maintenance of data required to support evidence-based decision making on a diverse range of educational and organizational issues; and performs related duties as assigned.


Senior Director, Institutional Research, Planning and Effectiveness is distinguished from Executive Director, Institutional Research, Planning and Effectiveness in that an incumbent in the latter position leads and directs development and maintenance of District-wide data analytic and research capabilities to support evidence-based analysis and decision making on overall institutional effectiveness, learning outcome and other organizational and educational questions and issues. Senior Director, Institutional Research, Planning and Effectiveness is further distinguished from Director, Institutional Research, Planning and Effectiveness in that an incumbent in the former position leads and directs a college-based institutional research, planning and effectiveness department that is broader in scope and more varied in terms of instructional disciplines.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
  1. Plans, organizes, directs, controls, integrates and evaluates the work of the institutional research, planning and effectiveness department for an assigned college; leads, directs and integrates research and planning activities and initiatives that are large in scale and highly varied including a large number of instructional disciplines, occupational education programs and police and fire academies; with employees, develops, implements and monitors work plans to achieve goals and objectives; contributes to the development of and monitors performance against the annual office budget; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.

  2. Directs and manages the performance of assigned employees and study project-related participants; directs and oversees the selection of assigned employees; establishes performance requirements and personal development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development including timely performance evaluations; ensures accurate reporting of absence time; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Personnel Commission Rules, Board policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.

  3. Provides day-to-day leadership and works with employees to ensure a high-performance, service-oriented work environment that supports achievement of the college's mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment.

  4. With members of senior management, participates in the development and implementation of college master and strategic plans, goals and objectives and related enrollment management and facilities, technology and human resources planning, and serves as a resource to the college president's council; ensures that planning information and data are available to relevant committees, work groups and personnel; leads and directs assigned employees in the development and application of new methodologies, technologies and business process improvements to achieve higher efficiency, productivity and customer service in work processes.

  5. In collaboration with the College President, senior management and staff, leads development, priority setting and implementation of annual research agendas and ongoing research activities and initiatives to support evidence-based, equity-focused assessment of District/college/state-mandated plans, programs and services; student learning success and equity metrics; Guided Pathways; enrollment management; retention and matriculation and other issues; leads and oversees provision of quantitative and qualitative data, analyses and recommendations for use in conducting program reviews for instructional and occupational programs, administrative programs and student services programs; provides data, analyses and recommendations applicable to review of such areas as tutorial centers, Career Center, Transfer Center and support centers for Veterans and Dream Act participants; ensures planning processes are integrated and aligned with accreditation and other planning-related requirements; promotes understanding of institutional goals and data through communication in various forums; facilitates assessments of goal accomplishment.

  6. Reviews and approves the design of research studies, the collection and analysis of complex quantitative and qualitative analyses, the interpretation of research results and the communication of findings, conclusions and recommendations in various formats appropriate for differing audiences and purposes, including narrative and statistical reports, visualizations and other media.

  7. Leads efforts to create and maintain a data warehouse and data dashboards/tools to enhance the availability of information and reports; facilitates dialogue on how to interpret results and use research findings in decision-making processes and in implementing new and modified programs, policies, practices and systems to effect desired changes in outcomes.

  8. Provides college leadership and data support for and serves on teams engaged in accreditation activities and continuous improvement efforts; assists the College/ District Accreditation Liaison Officer in developing and writing annual and periodic reports, materials and responses including the Institutional Self Evaluation Report required by the Accrediting Commission for Community and Junior Colleges (ACCJC); participates on and may lead in the development of accreditation-related projects; monitors and stays abreast of trends and state-wide initiatives related to accreditation and institutional effectiveness.

  9. Leads and participates in training faculty on the definition, design and collection of data to meet faculty instructional needs; oversees training to faculty assigned as data coaches on the development of consistent, reliable data for use in conducting ongoing research and analyses; oversees data validation and reconciliation to ensure data integrity.

  10. Develops, recommends, evaluates, implements, and documents policies, standards, techniques, and procedures on data collection, accountability and data repositories and research and reporting activities designed to improve efficiency and effectiveness of the services provided by the department; oversees training on research and data collection policies and procedures.

  11. Works with other Institutional Research directors and staff to coordinate institutional research and planning initiatives among colleges and on a District-wide basis.

  12. Manages the design and conduct of a variety of research surveys to support grant-funded initiatives; oversees the analysis of research data to provide evidence-based support for grant-funding applications and projects.

  13. Interprets, applies and ensures compliance with applicable laws, codes and regulations; monitors and remains current on applicable legislative decisions and developments; serves as a resource for faculty and staff on research-related literature and up-to-date research practices; serves as an institutional research liaison for various state and regional organizations to keep abreast of national, state and local institutional research issues and trends.

  14. Makes presentations to diverse audiences, including the Board of Trustees and to other board-level groups.

  15. Serves on committees and represents the District at local, regional, state and national conferences, meetings, workshops and training seminars.

  1. Participates in participatory governance processes and initiatives.

  2. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

  3. Performs related duties as assigned.

Minimum Qualifications:

Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

A masters degree from an accredited college or university in social science, data science, mathematics, statistics, economics or other related research field, and five years of increasingly responsible experience designing and administering institutional research and planning programs, including the uses of advanced information technology tools and state-of-the-art statistical software; OR

Meet the state minimum qualifications for an educational administrator, which include a masters degree and at least one year of formal training, internship or leadership experience reasonably related to the administrative assignment; or California Community College Supervisory Credential.


A valid California drivers license and the ability to maintain insurability under the Districts vehicle insurance program.

Desirable Qualifications:
Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students and an understanding of how historical patterns of exclusions of these groups in higher education shape patterns of participation and outcomes; willingness to examine and remediate ones relational practices to more effectively engage and support racially minoritized students; and a commitment to participatory governance, consensus building, and team approach to management.


Knowledge of:
  1. Theory, principles, methods and techniques of institutional and social science research particularly as applicable to research of college institutional effectiveness, student learning outcomes and other key research issues.

  2. Methodologies and techniques of statistical analysis using statistical research packages such as SPSS and Statistical Analysis Software (SAS) and relevant coding languages.

  3. Relational database principles and database design and administration practices including relevant query and programming languages and data mining methods and tools.

  4. Accreditation standards of the Accrediting Commission for Community and Junior Colleges.

  5. Principles and practices of survey development, design and dissemination.

  6. Principles, tools and techniques of project planning and management.

  7. Applicable federal, state and local laws, rules and regulations, including the Family Educational Rights and Privacy Act, California Education Code and Administrative Code provisions.

  8. Community college curriculum, organization, operations, policies and objectives.

  9. Principles and practices of strategic and program planning applicable to an educational institution.

  10. Principles and practices of organizational improvement, equity and culture change.

  11. District/college student recordkeeping practices, procedures and systems for processing and main-taining student information.

  12. Principles and practices of sound business communication including proper English usage, grammar, spelling, and punctuation.

  13. Principles and practices of public administration, including budgeting, purchasing and maintaining public records.

  14. Research methods and analysis techniques.

  15. Basic principles and practices of organizational improvement and culture change.

  16. Principles and practices of effective management and supervision.

  17. Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.

  18. Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.

  19. Community college and its mission and goals.

Skills and Abilities to:
  1. Understand the importance of holding oneself accountable as educators for closing equity gaps and engaging in equitable practices.

  2. Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.

  3. Encourage positive race-consciousness and embrace human difference.

  4. Reflect on institutional practices and aim to create a culturally responsive teaching environment.

  5. Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility.

  6. Strategically build buy-in and participation among colleagues for equity-related initiatives.

  7. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.

  8. Plan, direct and participate in programs and activities to support institutional planning and research for an assigned college.

  9. Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with social science research theory and practice and with applicable laws, regulations, rules and policies.

  10. Identify, investigate and define research issues, locate sources of relevant data to meet research needs and requirements, and apply appropriate and sound research and statistical methodologies.

  11. Develop and maintain research databases, models and information tools and reporting systems.

  12. Present research findings clearly, logically and in a meaningful and understandable format appropriate to the audience and purpose.

  13. Work collaboratively with other college and District administrators, faculty and staff and provide expert advice and counsel to develop solutions to complex issues.

  14. Organize, set priorities and exercise expert, independent judgment within areas of responsibility.

  15. Develop and implement appropriate procedures and controls.

  16. Understand, interpret, explain and apply applicable laws, codes and ordinances.

  17. Represent the District effectively in dealings with students, employees and other colleges.

  18. Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.

  19. Operate a computer and use standard business software.

  20. Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.

  21. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.

  22. Communicate effectively, both orally and in writing, and practice active listening.

  23. Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.

  24. Establish and maintain effective working relationships with all those encountered in the course of work.

  25. Contribute to institutional vitality and growth.

Conditions of Employment:
223 duty days and 22 vacation days for a total of 245 days.

Salary and Benefits:
$120,223 147,859 based on education and experience. A doctoral stipend of $2,160 is available. In addition, the District offers an attractive fringe benefit package including medical, dental, and vision coverage for the employee and dependents, and life insurance for employees. Employees are also members of the California State Teachers Retirement System (CalSTRS).

Selection Procedure:
Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications as stated in the job announcement.

From the applicants who meet the minimum qualifications and who have submitted all the required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications. Those candidates will be invited to interview.

The selection committee will rate responses to the interview questions and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the recommended candidates. These candidates will be forwarded to the Vice President and College President for final interviews.

A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.

State Center Community College District is an equal opportunity employer. It is our pledge to treat all applicants fairly and equitably in the recruitment and selection process. We endeavor to be a service-minded organization and respond, as best as we can, to the needs of our applicants and the faculty and administrators we work with in the District.

For more information, contact the Academic Human Resources Office, 1171 Fulton St, Fresno, CA 93721, (559) 243-7100. For more information on the Fresno City College or State Center Community College District, visit our website at Please refer to position number FINST-DIR (Slot #1165).

Submission of application and related materials is the applicants responsibility and must be submitted through the Districts online applicant portal. The District reserves the right to re-advertise or to delay indefinitely the filling of a position if it is deemed that the applicants for the position do not constitute an adequate applicant pool or if funding is not available. All application materials are subject to verification. False statements may be cause for disqualification or discharge from employment.

Additional Information:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
While performing the duties of this assignment, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this assignment, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks with frequent interruptions and under intensive deadlines; and interact with District managers, faculty, staff, the public and others encountered in the course of work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion, and the noise level is usually quiet. The employee may be required to travel to locations other than assigned worksite and to adjust to work schedule changes. This is an academic management position exempt from overtime provisions of the Fair Labor Standards Act.

At Fresno City College we value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. We prioritize applicants who demonstrate they understand the benefits a diverse student population brings to a community college and the workforce community. The successful academic manager will be an equity-minded individual committed to student success by collaborating with faculty, classified staff, administration, students and community partners who are also dedicated to closing equity gaps. An equity-minded individual is a person who:

Fresno City College seeks academic managers who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. The college strongly encourages collaboration across all departments and divisions to create inclusive, integrated, and interdisciplinary learning experiences. Academic managers should be open and willing to participate in culturally relevant professional development that will help them prepare for the population of students who attend Fresno City College. Additionally, the college desires academic managers to utilize a framework of practices that is grounded in change theory and cognitive science.

The ideal candidate will share Fresno City Colleges commitment to educating its racially and socioeconomically diverse student population. As of the 2019-2020 academic year, we currently enroll over 25,000 students in which 59% identify as Latinx, 12% as Asian/Pacific Islander, 5% as Black/African American, 19% as White, 1% as American Indian/Alaska Native, and 3% as multiracial. Fresno City College is a Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will join a department dedicated to the use of curriculum responsive to the students it serves.

State Center Community College District (SCCCD) provides students with a rich and dynamic learning experience that embraces differences emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at SCCCD, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

About the College

As the very first community college in California, Fresno City College has a proud history of leadership in education and preparing generations of students for their future. Fresno City College is nestled near the lively Tower District and minutes from downtown Fresno, brick buildings and towering trees tell the long story of this historic institution. It is committed to academic excellence and diversity, equity and inclusion among its faculty, classified professionals, and students. The college takes responsibility for equitable outcomes and successful pathways for all students.

As Californias first community college, Fresno City College provides quality, innovative educational programs and support services directed toward the enhancement of student success, lifelong learning and the economic, social, and cultural development of our students and region.

As educational leaders in the community, Fresno City College faculty, classified professionals, and students will engage in a partnership to transform lives through education.

Growth We are committed to sharing and exploring new ideas through collaboration, respect for diversity, promoting equity, and professional development.

Leadership We are leaders in our community, dedicated to behaving ethically, committed to open communication, and good stewards of our resources.

Success We champion excellence, quality, celebrating individual differences, and providing a positive and supportive environment for all.

FCC Institutional Research Site

To be considered for this position please visit our web site and apply on line at the following link:


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State Center Community College District 
Location: FresnoCA 93741
Document ID: AE511-38OA  
Job Type:  Regular

Job Schedule: Full-time

Posted on: 2021-01-1701/17/2021